Dear valued customers in Canada and those planning to ship our products to Canada, we’re aware of the ongoing situation with Canada Post and want to provide you with updates on how this impacts our operations and your orders.
What’s Happening:
Due to the ongoing Canada Post strikes, operations have been significantly affected. Canada Post is currently not accepting new shipments as they work through a substantial backlog of deliveries.
How This Impacts Your Order:
If you’ve placed an order with us, we are temporarily holding your parcel until their services resume. We understand this is frustrating, especially during the busy holiday season, and we sincerely apologize for any inconvenience this may cause.
What We’re Doing:
We’re closely monitoring the situation and will ship your order as soon as Canada Post reopens for new shipments. Additionally, we’ll keep you updated and notify you as soon as we have more information.
Have Questions?
If you have any concerns or need assistance, please don’t hesitate to reach out to our support team. We’re here to help.
Thank you for your patience and understanding as we navigate this situation together.
Update as of December 17, 2024:
Here are some updates regarding the Canada Post strike:
- Starting from 8:00 AM local time on December 17, 2024, Canada Post has resumed deliveries and is beginning to process mail and packages that have been stranded in the system since the strike began on November 15, 2024 (which lasted 32 days in total).
- Packages are being handled on a “first in, first out” basis, which means packages will be processed in the order they were received.
- Due to the significant backlog, it is estimated that it will take until January 2025 to clear all pending deliveries. As a result, delays in Canada Post’s delivery services are still expected.
- Canada Post will not start accepting new international mail until December 23, 2024.
We sincerely apologize for any inconvenience this may cause and thank you for your patience as Canada Post works to resolve the delays. If you have further questions or concerns, please don’t hesitate to contact our customer service team.
We’ll continue to monitor the situation and provide updates as they become available.
