Why did I receive my order with a missing item?
Partial shipments may occur when one or more items in your order are delayed due to restocking issues or additional quality checks. To ensure you receive the available items as quickly as possible, we ship them separately at no additional cost to you. This allows you to enjoy the ready-to-ship products while we work on resolving any delays with the remaining items.
What should I do if an item is missing?
If an item is missing from your shipment, don’t worry—we’ll automatically reship the item or process a refund. You will receive an email notification with updates on the status. If you no longer want the missing item, please contact our support team to arrange the necessary steps.
Can I get a refund for the missing item?
If the missing item is still being prepared for shipment, you may contact us to discuss a cancellation and share your reason. We generally accept cancellation requests as long as the item hasn’t been handed over to the courier yet.
Can I cancel the whole order and request a full refund because of the missing item?
We understand how frustrating it can be when an item is missing. While our standard practice is to ship any remaining items as soon as possible, we handle cancellations on a case-by-case basis. Please note, once the shipment process is underway, canceling the remaining items may be difficult, but we’ll do our best to assist you. If you’d prefer not to receive the rest of your order, feel free to reach out to our support team, and we’ll explore what options might be available to suit your needs. Your satisfaction is important to us, and we’ll do what we can to make things right.
